Messaging Talent: Rules and Limits

To message performers on Castkro you need a verified phone number and a published casting call. On the free casting director plan you can start 3 conversations in total, for the life of the account. Paid casting director plans have no limit, and messaging never uses credits.

Where to send a message

• On a performer's profile, tap Message.
• In the Application Manager, open Shortlisted and tap Message on a card.
• To read and reply, tap the Messages icon at the top of any page.

If a rule is stopping you, the profile says so under the buttons before you tap, for example Publish a casting call before you can message talent.

Rule 1: Your phone number must be verified

• Indian (+91) numbers always need a one-time code. Until you enter it, messaging is blocked.
• Numbers from other countries count as verified once they are on your account, unless Castkro asks for a code for your country.

If this rule stops you, the Message button is greyed out, with Verify your phone number beside it to take you to your account page.

Rule 2: You need a published casting call

At least one of your casting calls has to be published. A call whose Listing expiry date has passed still counts. A draft, a call Under review, a call marked Needs changes and an Unpublished call do not.

If this rule stops you, the Message button is greyed out, with Publish a casting call beside it.

Rule 3: Free plans can start 3 conversations

How the count works:

1. A conversation is counted when you send your first message in it.
2. Once counted, you can keep writing in that conversation for free, as long as you like.
3. The count never resets. It does not refill each month, and archiving a conversation does not give it back.

If a performer messages you first, the conversation is counted when you send your first reply.

When you have 2 or fewer left, the profile shows how many, such as 1 new conversation left on your current plan. When none are left, you see Upgrade to keep messaging with a See plans button, and the message You have used 3 of 3 direct conversations (lifetime) on your current plan.

The rules apply to every message you send

Rules 1 and 2 are checked each time you send, not only when you start. If your only published call is unpublished, you cannot reply in existing conversations either until a call is published again.

Performers under 18

A performer under 18 is managed by a parent or guardian, who reads and answers messages for them. A performer marked Contact blocked in search has no confirmed guardian yet, and you cannot message them at all.

When you can't contact someone

If you or a performer has blocked the other, neither of you can start a conversation or send a message, and You can't contact this person shows in place of the Message button. A conversation you already had stays readable, but no one can send anything new in it. A paid plan does not change this.

FAQ

Does messaging cost credits?

No. Credits are only spent when you unlock a performer's phone number or email. Messages cost nothing, apart from the conversation limit on the free plan.

If I archive a conversation, do I get it back?

No. The free plan's 3 conversations are counted for the life of the account, and archiving a conversation does not return it.

Can performers reply to me?

Yes. Any performer can reply to a message you send. On their side, starting a new conversation with a casting director needs a paid performer plan.

My only casting call closed. Can I still message?

Yes. A published call counts for messaging even after its Listing expiry date has passed. You do need an open call to unlock contact details.

Can I send files?

Yes, images and documents such as PDF, Word, Excel and PowerPoint files, up to 20 MB each. Video files cannot be sent in a message.

I verified my number but still cannot message

Check the other rule too: you need at least one published casting call. A call still Under review does not count yet. Once it is approved and published, messaging opens up.