How to Cancel Your Castkro Plan

Open Billing from the account menu, select Cancel subscription, choose a reason and select Cancel subscription again to confirm. Nothing stops straight away: you keep everything your plan includes until the end of the period you have paid for, and you are not charged again.

Step 1: Open Billing

Open the account menu and select Billing. Under Subscription details you can see your plan, the Payment gateway you pay through, your Billing cycle and your Next invoice date.

If you pay for a child's profile, act as that child first (the bar at the top should say You are acting for with their name), then open Billing. The page then shows your child's plan.

Step 2: Select Cancel subscription

Select Cancel subscription. The next page shows Current plan details, including Access until, the last day of your plan.

Step 3: Tell us why, and confirm

1. Under Why are you cancelling?, choose a reason, for example Not using it enough. If you choose Other, fill in Please specify.
2. Add anything else under Additional feedback (optional), for example Casting season is over for me until January.
3. Select Cancel subscription.

You are taken to your dashboard with Your subscription has been cancelled. Your Billing page now shows Plan ends on followed by the date. Changed your mind on this screen? Select Keep subscription instead.

What happens when the plan ends

• Until the end date, nothing changes. You keep every feature of your plan.
• After the end date, your account moves to the free plan for your side of Castkro, with the free plan's limits from then on.
• You are not charged again, whether you pay through Stripe or Razorpay.
• Credits you bought in a credit pack never expire, with or without a plan.

Changed your mind? Resume before the end date

While your plan is still running, your Billing page shows Resume subscription. Select it and confirm, and you will see Subscription has been resumed. Your plan carries on and renews as before.

Once the end date has passed there is nothing to resume. Subscribe again from the pricing page.

Moving to a different plan

Changing plan is not available in the app yet. To move to a different plan, cancel your current one, then subscribe to the new one from the pricing page. When you can subscribe again depends on how you pay, shown as Payment gateway on your Billing page:

FAQ

Will I get a refund when I cancel?

Cancelling stops future payments. It does not refund the period you have already paid for, which you keep using until the end date. Refunds are only available in the limited cases in the Refund Policy section of our Terms of Use.

Checkout says my last payment failed. What do I do?

A plan with a failed payment has to be sorted before you can start another. If you pay through Stripe and your Billing page shows Update payment method or Manage billing, use it to change your card. Otherwise, write to us through the contact form and choose Billing, payments & refunds.

I cannot see Cancel subscription

Either you have no paid plan on the profile you are looking at, or it is already cancelled. If you pay for a child's profile, act as that child first. If your plan is already cancelled, the page shows Plan ends on and, before that date, Resume subscription.

Can I switch from Starter to Spotlight without cancelling?

Not yet. Cancel Starter, keep using it until the end date, then subscribe to Spotlight. Castkro subscription plans explained compares the plans.

Does closing my account cancel my plan?

Yes. Closing your account ends any plan on it straight away, rather than at the end of the period. Cancel first if you want to keep using the plan until its end date.