Change Your Email, Phone or Password, or Delete Your Account

Open your account menu and select Account settings. Your name, email and phone numbers are on the Account tab, your password is on the Password tab, and Delete account is at the bottom of the Account tab. Every change here applies to your own login.

What is on each tab

Change your name or email

1. On the Account tab, find Your details.
2. Edit First name, for example Priya, and Last name, for example Menon.
3. To change your email, replace the address in Email, for example priya.menon.acting@gmail.com.
4. Select Save changes.

An email address that already belongs to another Castkro account cannot be used, and you will see This email already exists in the system.

Change your phone number

Phone numbers are on the Account tab under Phone numbers. Select + Add number, enter the number, and type in the code we send you. Indian numbers always need a code. Verify your phone number walks through each step.

To change which number casting directors see after they unlock your contact details, select Make primary next to it. Remove deletes a number from your account.

The Show my phone number switch decides whether a casting director who unlocks your contact details sees your number at all. Turn it off and they will not see it.

Change your password

1. Open the Password tab.
2. Type your Current password.
3. Type a New password of at least 8 characters, for example Kochi-Stage-2026.
4. Type it again in Confirm new password.
5. Select Update password.

If the current password is wrong you will see Wrong current password, and nothing changes.

Delete your account

1. On the Account tab, scroll to Delete account and select Delete account….
2. Read Before you go.
3. Choose a reason under Why are you leaving?, for example No longer need the service.
4. Add anything else in Tell us more (optional), or leave it blank.
5. Select Continue.
6. Type DELETE in the confirmation box.
7. Select Delete my account.

When your account is deleted:

• Your profile and photos stop being visible on Castkro.
• Applications and messages you already sent stay with the casting directors who received them.
• You are signed out and cannot sign in again.
• Your email address can never be used to sign up again.
• An active subscription is cancelled straight away, and the rest of the period you paid for is not refunded.

This cannot be undone.

If you only want a break, the delete window offers Hide my profile, which takes you out of search while keeping your account, and Manage my subscription if you are paying for a plan.

FAQ

Why did Castkro send an activation email after I changed my address?

Changing your email means the new address has to be confirmed. Open the link in that email within 48 hours. If it has expired, the link page lets you ask for a new one.

Can I change my date of birth here?

No. There is no date of birth field in Account settings. Your date of birth explains why, and what to do if it is wrong.

I am managing my child's profile. Whose details am I editing?

Your own. While you act for a child, the page says These are your own account settings, and their photo, name and details are edited from their dashboard instead.

Can I get my account back after deleting it?

No. A deleted account cannot be restored, and its email address cannot be used to sign up again. If you might come back, hide your profile instead.

Where do I cancel my plan without deleting my account?

Open Billing from your account menu. Castkro subscription plans explained covers how cancelling works.