For everyone
Can't Sign In to Castkro? Reset Your Password and Other Fixes
Select Forgot password? on the Login page and use the link we email you within 12 hours. If you signed up with Google, use Continue with Google instead.
4 min read · Updated 14 September 2026
Most sign-in problems are a forgotten password. On the Login page select Forgot password?, enter your email, and open the link we send within 12 hours. If you created your account with Continue with Google, sign in with that button instead of a password.
Reset a forgotten password
- Open the Login page and select Forgot password?.
- Type the email you signed up with in Email, for example
neha.kapoor.actor@gmail.com. - Select Send Password Request.
- Open the email from Castkro and select Reset Password.
- Type a New password, for example
Mumbai-Monsoon-26, and the same again in Confirm new password. - Select Set new Password, then sign in.
After step 3 you will see the same message whichever address you typed: If that email address is registered with us, we have sent you an email. We never say whether an address has an account.
The email has not arrived
Check your spam and promotions folders, and check you typed the address you actually signed up with. Each new request replaces the last one, so only the newest email's link works.
A reset link works for 12 hours and only once. If it has expired or been used, the page says so and offers Go to Forgot Password to ask for a fresh one.
Sign in with your phone number
The Email / Phone field on the Login page takes either. For a phone number, type the digits
only, with no +91, spaces or dashes, for example 9876543210. It has to be the primary number on
your account, and you still need your password.
If you signed up with Google
Select Continue with Google and choose the same Google account you used before.
- You never set a password. An account created with Google has no password you know. If you want one, use Forgot password? with your Gmail address and set it from the email.
- You signed up with a password and a Gmail address. Selecting Continue with Google with that same address signs you in to your existing account. Your password keeps working too.
- You land back on the Login page without being signed in. The Google step did not finish, often because the page was refreshed or left open too long. Select Continue with Google again.
You never activated your account
We email an activation link when you sign up and when you change your email address. You can still sign in without it, but until you open it some emails, such as casting call suggestions, are paused. The link lasts 48 hours. If it has expired, the page it opens lets you type your email and select Resend activation email.
Other messages you might see
| What you see | What it means | What to do |
|---|---|---|
| Wrong username / password. | The email or phone and password do not match an account you can sign in to | Check for typos and caps lock, then reset your password |
| Username should be either valid Email or Phone number | What you typed is neither an email address nor digits | Remove the +, spaces or dashes from a phone number |
| This account has been blocked. | Our team has blocked the account | Write to us through the contact form with the reason Account & login |
| Too Many Attempts. | Too many tries in a short time | Wait a minute, then try once more |
Profiles created for a child have no login
A performer under 18 does not sign in. Their parent or guardian signs in to their own account and manages the child's profile from there. Castkro's policy for performers under 18 explains how that works.
FAQ
I deleted my account. Can I sign in again?
No. A deleted account cannot sign in, and its email address cannot be used to sign up again.
I changed my email and now the old one does not work. Why?
You sign in with the new address as soon as you save it. Open the activation email sent to the new address too, so nothing stays paused.
Can Castkro tell me which email I signed up with?
Try Forgot password? with each address you might have used. Only an address with an account receives an email. If none arrives, write to us through the contact form with the reason Account & login.
Can I change my password while signed in?
Yes, from the Password tab in Account settings. Change your email, phone or password has the steps.