How to Report a Problem or Bug on Castkro

Open the contact form, choose Report a problem or bug under Reason, and say what went wrong. Include the page address, your device and your browser. Without those we usually have to write back and ask before we can start.

Step 1: Note down the details

Before you close the page that went wrong, jot down:

• The page address. Copy it from your browser's address bar, for example https://castkro.com/auth/update.
• What you did, step by step, and what you expected to happen.
• What happened instead, including any message, word for word.
• Your device and browser, for example Redmi Note 12, Chrome or MacBook Air, Safari.
• Roughly when it happened.

A screenshot of the problem saves a lot of back and forth.

Step 2: Send the report

1. Open the contact form.
2. Under Reason, choose Report a problem or bug.
3. Fill in Name, for example Kavya Reddy.
4. Fill in Email with the address you sign in with, for example kavya.reddy.dance@gmail.com.
5. In Message, write what happened. It needs at least 10 characters. See the example below.
6. If you are signed in, add a file with Attach a screenshot or PDF (optional): JPG, PNG, WEBP or PDF, up to 10 MB.
7. Select Send message.

A report that gets fixed fastest reads like this:

Page: https://castkro.com/auth/update. On the Account tab I selected + Add number, typed 9876543210 with +91 and selected Add. No code arrived, and Resend code did nothing. Tried twice at about 7pm. Redmi Note 12, Chrome.

After you send it you see a reference number, and we email you a copy. Quote that number if you write in again about the same problem.

The in-app Feedback button

Some signed-in accounts also see a round Feedback button on the right-hand edge of the screen, and Feedback in the account menu. If you have it, you can report a problem from the page you are on, and it records that page's address for you.

1. Select the Feedback button.
2. Under What is this about?, choose Problem.
3. Write a One-line summary, for example Upload fails on the photos tab.
4. Fill in Details with what you did and what happened.
5. Choose Which part of Castkro?, and add a Screenshot if you have one.
6. Select Send report.

Our team reads each report before it appears on the shared Feedback board, where other members can upvote it. If you do not see the button, use the contact form instead.

FAQ

Can I report a problem without an account?

Yes. The contact form works signed out. You cannot attach a screenshot unless you are signed in, so describe what you saw in the message.

I cannot sign in at all. Is that a bug?

Try the steps in I can't sign in first. If none of them work, choose Account & login as the reason rather than Report a problem or bug.

The form says I have sent a few messages already

You can send up to 5 messages a minute. Wait a minute, then send it again.

Can I email instead?

Yes, at support@castkro.com. The form is quicker for us to act on, because it records the reason you chose and gives you a reference number.